Since all our kids curtains are made-to-order, it takes a few days to cut, sew, inspect, and pack your order (depends on orders queue).
Pre-Designed Curtains are usually shipped in 2-7 days. Shipping transit is typically 1-5 days, depending on your location.
With that said, we do understand "emergencies" like a fast-approaching birthday. If you do need your order sooner, reach out to us via phone, email or chat and we will do our best to accommodate. In most cases "rush requests" are shipped the next day.
Last minute shopper? No worries! Contact us via our contact form, chat or phone (888-681-9681) to check if we can deliver on time. In most cases, we are able to accommodate rush delivery requests.
We want you and your children to be 100% thrilled with your purchase. If you are not, please get in touch with us within 90 days of receiving your items, and arrange for a free return.
We will send you a return label, and we can provide you with easy instructions for how to send your items back. We are happy to provide you with a full refund, or an exchange less shipping – whichever you would prefer.
We inspect our products at each stage of production to ensure the finest quality. In the event you found a defect in the product, we encourage you to contact us to let us know.
We are the manufacturer and the only distributor of the Teepee Joy products, therefore, you can trust us to take care of any issues immediately and effectively.
We are proud to offer a 3 year warranty on material defects and workmanship.
Please visit the warranty page for more information.
If for any reason you are not completely satisfied with your purchase, simply contact us within 90 days of your purchase for a complete refund. We'll even pay to ship it back to us!
We make everything with love and care, so Teepee Joy items are warranted against manufacturing or material defects for a period of three years from the date you purchased them.
We require a proof of purchase when honoring a warranty, and can only work with the original purchaser of the items. This warranty is not transferable to anyone else, and is only valid on newly purchased items. Any items used for rental, demonstration, instruction, or purchased secondhand are no longer covered.
Manufacturing and material defects include seam tearing, stitching failures or fabric separations. These defects will be covered under the three year warranty.
Teepee Joy retains the right to inspect each item to determine whether the defects were caused by normal wear and tear, non-manufacturing issues, accidents, misuse, improper care or negligence. These types of damages are not covered under the warranty.
Teepee Joy also retains the right to repair and/or replace items with valid warranty claims at their discretion. Repair or replacement will be the only options for warranty claims. Refunds can not be issued.
